FREE SHIPPING ON ALL ORDERS

FAQ


1. What are your products made of?

You can find all specific details about an item on the product description. If you want to know more details, do not hesitate to contact us.

2. How does shipping work?

  • All our products are subjected to a period of handling before being shipped

  • 99% of our orders leave the warehouse between 1 to 7 days after the order has been placed.

  • You will receive an email confirmation when your order gets shipped along with a tracking number

3. When will I receive my order?

The delivery time is written on each product page.

4. I ordered two products, but have received only one ... what's happening?

Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

5. How can i can cancel or modify my order?

Cancellations and order modifications can only happen within 24 hours after you placed your order, after that, the order is shipped and can't be modified. Contact us at support@chocoandcream.com if you want to cancel or modify your order.

6. I have a question, where do i ask?

Our team is available at support@chocoandcream.com to help you, we will answer any of your questions :)